FAQ Frequently Asked Questions

Info

faq How many people can the Suite Navona apartment accommodate? How many can the Suite Campo apartment accommodate?
faq Can you arrange to accommodate larger groups or parties?
faq Are children allowed, and, if so, do you provide a cot?
faq Must we inform you of our arrival time?
faq If I arrive late in the evening, will someone be there to accommodate me?
faq f I arrive early, do I need to inform you?
faq I arrive on a Sunday, will someone be at the apartments to check me in?
faq If I need help, who can I call?
faq It ís my first time in Rome, do you have any suggestions for me?
faq Are laundry facilities available?
faq Is there a cleaning service?
faq Do you provide dry cleaning?
faq Do you serve breakfast?
faq Is there a supermarket or grocery store near the apartment?
faq Is the kitchen equipped for cooking?
faq Does the bathroom have a hairdryer?
faq Is an iron provided in the apartment?
faq Is shampoo, conditioner, and body wash provided?
faq When and where do I pick up the keys?
faq At what time is the check out?
faq Are the apartments smoker-friendly?

 

- The Suite Navona apartment can accommodate up to 6 people, while the Suite Campo apartment can accommodate up to 4.

- Yes, we can accommodate a maximum of 10 people by booking both apartments. However, depending on the number of adults and children, we can accommodate a personalized service.

- Yes, children are welcome. We have a cot available and its use does not involve any additional cost. But if you need a crib you must communicate that explicitly at the time of booking.

- We always ask our clients to give us the landing time of the flight, the arrival time of the train station, or the place and time of departure by car. This way we can calculate your approximate time of arrival and arrange to be at the apartment to greet and welcome you. It is also important to specify if you will be coming directly to the apartment upon arrival, or if other plans have been previously made.

- There is no time limit for check-in times; however, it is essential to communicate delays via phone or e-mail, that way we can be present in the house when you arrive.

- Yes, any delay or change in arrival must be communicated to us so we can make sure that someone will be at the apartment to greet you.

- There are no limitations to the day of arrival or special supplements.

- We are available for you 24 hours per day, via cell phone or in person.

- The most pleasing aspect of our work is to meet and get to know our guests. We are always willing to give you the most advice as we can to make your stay an unforgettable one. If you have any questions, send us an e-mail and we will be happy to help you by suggesting an itinerary. When you arrive, we will give you any additional information or suggestions that you may need.

- Yes, both apartments are equipped with washing machines.

- Upon your arrival, the apartment will be clean and ready for you.

- Upon arrival, the beds will be prepared according to the instructions you have given us by e-mail (for example a double bed and two single beds, etc.). Every guest will be provided a bath towel, face towel, and a bidet towel during your stay.

- Breakfast is not served by staff, but you will find that your kitchen is equipped with everything you may need for a typical Italian breakfast, such as milk, cereal, croissants, butter, jam, sugar, coffee, and tea (all of which are included in your stay price).

- Yes, there are two supermarkets near the apartment as well as two bakeries, and a typical local market in Piazza Campo de' Fiori.

- The kitchen is equipped with everything you need to prepare meals.

- Yes, hairdryers are available upon request. Please communicate while booking.

- Yes, and iron is available upon request. Please communicate while booking.

- We supply hand soap, but we do not provide shampoo, conditioner, or body wash.

- The keys are provided upon check-in once the payment is made.

- To adequate prepare the apartment for the next guest, check out is no later than 10 am.

- NO, smoking is prohibited in the apartments.